ft9999 Privacy Policy

1. Introduction & Scope

This Privacy Policy is issued by ft9999 ("ft9999", "we", "us", "our") and applies to all personal data collected from individuals ("you", "your", "the Player") who visit, register on, or otherwise interact with the ft9999 platform, including the website at ft9999.app and any associated mobile-optimised interfaces.

ft9999 is committed to safeguarding the privacy and security of your personal information. We recognise that when you provide us with your data — whether during account registration, while making a deposit, or when contacting our support team — you are placing trust in us. We take that responsibility seriously. This Privacy Policy explains in plain English what data we collect, why we collect it, how long we keep it, who may access it, and what rights you have over it.

This policy applies to all data processing activities carried out by ft9999, including data collected through account registration, gameplay, payment transactions, customer support interactions, marketing communications, and your use of our website (including cookies and similar technologies).

1.1 Legal Basis for Processing

ft9999 processes your personal data on the following legal bases as appropriate to the specific processing activity:

• Contractual necessity: Processing required to create and manage your account, process deposits and withdrawals, and deliver the gaming and betting services you have requested.
• Legal obligation: Processing required to comply with applicable anti-money laundering (AML) regulations, Know Your Customer (KYC) requirements, age verification obligations, and other regulatory duties.
• Legitimate interests: Processing carried out for fraud prevention, platform security, responsible gaming monitoring, and the improvement of our services — provided these interests do not override your fundamental privacy rights.
• Consent: Processing of data for direct marketing and non-essential cookies, where your explicit consent has been obtained and can be withdrawn at any time.

2. Data We Collect

ft9999 collects personal data from you in the following ways: directly (when you provide it to us), automatically (through your use of the platform), and from third parties (such as payment processors and identity verification services). The categories of personal data we may collect are set out below.

2.1 Registration & Identity Data

When you create a ft9999 account, we collect:

• Full legal name as it appears on your government-issued ID
• Date of birth (for mandatory age verification)
• Email address and mobile phone number
• Residential address, including city, district, and postal code
• Username and encrypted password
• Preferred language and communication preferences

2.2 Identity Verification (KYC) Data

As part of our mandatory Know Your Customer process, we may collect:

• Copies of government-issued photo identification (National ID card, passport, or driving licence)
• Proof of address documents (utility bills, bank statements dated within the last three months)
• Source of funds declarations where required by our AML compliance obligations
• Selfie or liveness verification data used to match your identity document

2.3 Transaction & Financial Data

• Deposit and withdrawal transaction records including amounts, timestamps, and payment method references
• Mobile wallet identifiers (bKash, Nagad, Rocket, Upay account references — note: ft9999 does not store full wallet PINs or passwords)
• Card type, last four digits, and expiry date for Visa and Mastercard transactions
• Transaction history and account balance records

2.4 Gameplay & Betting Data

• Game session logs including start and end times, game titles played, wager amounts, and outcomes
• Sports betting selections, odds accepted, stake amounts, and settlement records
• Bonus and promotional activity records, including wagering progress
• Responsible gaming tool settings, including any deposit limits or self-exclusion periods you have activated

2.5 Technical & Device Data

• IP address and approximate geographic location derived from it
• Device type, operating system, and browser type and version
• Session duration, pages visited, and navigation paths within the ft9999 platform
• Referring URL (the page or search result that brought you to ft9999)

2.6 Customer Support Data

• Records of all correspondence between you and ft9999's support team, including live chat transcripts and email exchanges
• Nature and resolution of any complaint or dispute you have raised
• Any additional information you voluntarily provide during a support interaction

2.7 Summary of Data Categories

3. How We Use Your Data

ft9999 uses the personal data it collects for clearly defined purposes. We do not use your data in ways that are incompatible with the purposes for which it was originally collected. Our principal processing purposes are as follows:

3.1 Account & Service Delivery

The primary purpose of collecting your personal data is to operate your ft9999 account and deliver the gaming and betting services you have requested. This includes creating and maintaining your account, processing deposits and withdrawals, crediting winnings, applying bonuses, and providing customer support. Without this data, ft9999 cannot provide you with its services.

3.2 Identity Verification & Regulatory Compliance

ft9999 is obligated to verify the identity and age of all registered players before permitting withdrawals and in other circumstances as required by our compliance framework. KYC data is used solely for verification purposes. ft9999 takes its obligations regarding prevention of underage gambling and anti-money laundering extremely seriously, and data processed for compliance purposes is handled with the highest degree of care.

3.3 Fraud Prevention & Platform Security

Technical and behavioural data is used by ft9999's risk management systems to detect, investigate, and prevent fraudulent activity, including multi-accounting, bonus abuse, and payment fraud. This processing is carried out under ft9999's legitimate interests to protect the platform, its players, and the integrity of its services.

3.4 Responsible Gaming Monitoring

Gameplay and transaction data enables ft9999 to monitor player behaviour for signs of potential gambling-related harm. This includes tracking session duration, deposit frequency, and wagering patterns. Where our systems identify potentially concerning behaviour, we may proactively contact you to offer information about responsible gaming tools. See our Responsible Gaming page for further details.

3.5 Marketing Communications

With your consent, ft9999 may use your contact details (email address, phone number) to send you promotional communications about bonuses, new games, and seasonal offers relevant to Bangladesh. You may withdraw your consent to marketing communications at any time by contacting [email protected] or by following the unsubscribe instructions in any marketing email we send.

3.6 Platform Analytics & Improvement

Aggregated and anonymised technical data is used to analyse platform usage patterns, improve navigation and user experience, optimise game performance, and inform product development decisions. This data is processed in a form that does not identify individual players.

4. Data Sharing & Third Parties

ft9999 does not sell, rent, or trade your personal data to any third party for their independent marketing purposes. We share your data only in the limited circumstances described below, and only with parties who are contractually required to process it in accordance with applicable data protection standards.

4.1 Payment Processing Partners

To process deposits and withdrawals via bKash, Nagad, Rocket, Upay, Visa, and Mastercard, ft9999 necessarily shares relevant transaction data (such as your mobile wallet reference or card details) with the applicable payment service provider. Each payment partner operates under its own privacy policy and security standards. ft9999 does not store full card numbers or mobile wallet PINs on its own servers.

4.2 Identity Verification Services

To fulfil its age verification and KYC obligations, ft9999 works with third-party identity verification providers. These providers receive copies of identity documents and related personal data solely for the purpose of verifying your identity. They are contractually prohibited from using this data for any other purpose.

4.3 Game Studio Partners

Game providers such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive a player session token and basic account reference data necessary to launch their games within the ft9999 platform. These providers do not receive your full identity profile. Each game studio maintains its own data protection practices and certifications.

4.4 Technology & Infrastructure Providers

ft9999 uses trusted third-party providers for hosting, content delivery, email delivery, customer support software, and analytics. These providers act as data processors on ft9999's behalf and are authorised to process your data only as instructed by ft9999 and as necessary to deliver their services to us.

4.5 Legal & Regulatory Disclosure

ft9999 may disclose personal data to competent law enforcement authorities, regulatory bodies, or courts where required to do so by applicable law, a valid legal order, or in connection with the investigation of suspected illegal activity. Such disclosures will be made only to the extent required and will be documented internally.

5. Cookies & Tracking Technologies

ft9999 uses cookies and similar tracking technologies (such as web beacons and local storage objects) to operate and improve the platform. A cookie is a small text file stored on your device by your web browser when you visit a website. Cookies do not contain executable code and cannot access other files on your device.

5.1 Categories of Cookies We Use

5.2 Managing Your Cookie Preferences

Strictly necessary cookies are essential for the ft9999 platform to function and cannot be disabled without severely impacting your ability to use the service. For all other cookie categories, you may manage your preferences through your browser settings. Most modern browsers allow you to block, restrict, or delete cookies. Please note that disabling analytics or functional cookies may affect the quality of your experience on the platform.

For guidance on managing cookies in your specific browser, please refer to your browser's help documentation. Commonly used browsers include Google Chrome, Mozilla Firefox, Samsung Internet (widely used on Android devices popular in Bangladesh), and Microsoft Edge.

6. Data Retention & Storage

ft9999 retains personal data only for as long as is necessary to fulfil the purposes set out in this Privacy Policy, or as required by applicable law and regulation. The table below summarises our standard retention periods by data category.

At the end of the applicable retention period, personal data is securely deleted or anonymised in a manner that prevents its reconstruction. Where data is anonymised rather than deleted, the anonymised dataset may be retained indefinitely for statistical or research purposes, as it no longer constitutes personal data.

6.1 Data Storage Location

ft9999's platform data is hosted on secure servers. ft9999 takes appropriate technical and organisational measures to ensure that all data, regardless of where it is stored, is protected to a consistent standard. Where data is processed outside Bangladesh, ft9999 ensures that appropriate contractual safeguards are in place.

7. Your Privacy Rights

As an ft9999 player, you hold the following rights in relation to your personal data. To exercise any of these rights, contact our data protection team at [email protected] with the subject line "Privacy Rights Request". We will acknowledge your request within 5 business days and aim to resolve it within 30 calendar days.

• Right of Access: You have the right to request a copy of the personal data ft9999 holds about you, along with information about how it is being used. We will provide this in a clear, readable format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request its correction. You may also update certain account details directly within your ft9999 account settings.
• Right to Erasure ("Right to be Forgotten"): You may request the deletion of your personal data where: (a) it is no longer necessary for the purposes for which it was collected; (b) you have withdrawn consent and no other legal basis applies; or (c) you object to processing carried out on legitimate interests grounds. Note that this right is subject to our legal retention obligations — for example, transaction records required for AML compliance cannot be deleted on request.
• Right to Restriction of Processing: You may request that ft9999 restrict the processing of your data in certain circumstances, for example while a dispute about data accuracy is being resolved.
• Right to Data Portability: Where processing is based on consent or contractual necessity, you may request that ft9999 provides your personal data in a structured, commonly used, machine-readable format so you can transfer it to another service provider.
• Right to Object: You have the right to object to processing carried out on the basis of ft9999's legitimate interests, including profiling for responsible gaming monitoring. You also have an unconditional right to object to processing for direct marketing purposes at any time.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications or non-essential cookies), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

8. Data Security Measures

ft9999 applies comprehensive technical and organisational security measures to protect your personal data against unauthorised access, loss, destruction, alteration, or disclosure. Our security framework includes the following layers of protection:

• SSL/TLS Encryption: All data transmitted between your browser or device and ft9999's servers is encrypted using industry-standard SSL/TLS protocols. This ensures that your login credentials, payment details, and personal information cannot be intercepted in transit.
• Encrypted Data Storage: Sensitive personal data stored on ft9999's servers — including KYC documents and financial identifiers — is encrypted at rest using strong encryption standards.
• Access Controls: Access to personal data within ft9999's infrastructure is restricted to authorised personnel who have a genuine operational need to access it. Role-based access controls are enforced, and access is logged and audited.
• Two-Factor Authentication: ft9999 strongly recommends that all players enable two-factor authentication (2FA) on their accounts. 2FA adds a critical additional layer of security to protect against unauthorised account access.
• Fraud Detection Systems: ft9999 operates automated risk monitoring systems that analyse account activity in real time to detect and respond to suspicious behaviour, including unusual login attempts, payment anomalies, and potential account takeover attempts.
• Regular Security Reviews: ft9999 conducts periodic reviews of its security infrastructure and data protection practices to identify and address vulnerabilities. Our game provider partners also undergo independent security audits by recognised testing laboratories.

Despite the robust security measures we maintain, no online platform can guarantee absolute security against all possible threats. You also play a role in keeping your account safe — please use a strong, unique password for your ft9999 account, enable 2FA, and never share your login credentials with anyone.

9. Children's Privacy & Minors

ft9999 is an 18+ platform. We do not knowingly collect, store, or process personal data from any individual under the age of 18. Age verification is a mandatory step in the ft9999 account registration and KYC process. Any account found to be held by a person under 18 years of age will be immediately closed and all associated data handled in accordance with our legal obligations.

If you are a parent or guardian and believe that a minor in your care has provided personal data to ft9999 or has accessed our platform without your knowledge, please contact us immediately at [email protected]. We will investigate the matter promptly and take appropriate action, including deletion of the minor's data where legally permissible to do so.

10. Policy Updates & Contact

ft9999 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or platform features. When we make material changes to this policy, we will notify registered players by email or by displaying a prominent notice on the ft9999 platform prior to the changes taking effect.

The effective date at the top of this Privacy Policy indicates when the current version was last revised. We encourage you to review this policy periodically to stay informed about how ft9999 protects your personal data. Your continued use of the ft9999 platform following notification of any changes constitutes your acknowledgement of the updated policy.

10.1 Previous Versions

Archived versions of this Privacy Policy are available on request. If you wish to review a previous version, please contact our support team and we will provide the relevant historical document within a reasonable timeframe.

10.2 Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way ft9999 handles your personal data, please contact our support team using the following details. All enquiries are handled in English and responses are typically provided within 2 business days (Bangladesh Standard Time, UTC+6).

When contacting us about a privacy matter, please include your registered username and a brief description of your enquiry. For data rights requests (access, erasure, portability, etc.), please use the subject line "Privacy Rights Request" and include proof of identity so that we can verify your account before acting on your request.