ft9999 Responsible Gaming
— Play Smart, Stay in Control

1. Our Commitment to Safe Play

ft9999 believes that gambling should always be an enjoyable leisure activity — never a source of financial stress, family conflict, or personal harm. As Bangladesh's trusted online casino and sports betting platform, we take our duty of care to players extremely seriously. Responsible gaming is not a legal checkbox for ft9999; it is a core part of how we operate every single day.

Our commitment to player safety is reflected in every layer of the ft9999 platform — from the mandatory age verification at registration, through the in-account tools that let you manage your own limits, to the dedicated support pathway for players who need to step back from gambling entirely. We are continuously reviewing and strengthening these measures to ensure that ft9999 remains a safe environment for adults in Bangladesh who choose to play with us.

We recognise that gambling affects people differently. For the vast majority of ft9999 players, placing a bet on a cricket match or spinning the reels on a slot game is a fun, controlled pastime. For a smaller number of people, gambling can become problematic. ft9999 is committed to identifying those players early and giving them the support they need — whether that means activating a deposit limit, triggering a cooling-off period, or initiating a permanent self-exclusion.

2. Age Restriction & Verification 18+

ft9999 is strictly an 18+ platform. Players must be at least 18 years of age to register an account, make a deposit, or participate in any game or betting market offered on the ft9999 platform. This rule applies to all players based in Bangladesh and is non-negotiable.

2.1 How We Verify Age

Every player who registers with ft9999 is required to confirm that they are aged 18 or above at the point of registration. In addition, ft9999 conducts Know Your Customer (KYC) identity checks that include verification of date of birth against a government-issued identity document such as a National ID card, passport, or driving licence. Players who cannot satisfy our age verification requirements will not be permitted to withdraw funds and their accounts will be subject to closure.

2.2 Protecting Minors in Your Household

If you share a device — a mobile phone, tablet, or computer — with minors, ft9999 strongly recommends taking the following precautions to prevent underage access to gambling content:

• Always log out of your ft9999 account when you finish a session, especially on shared devices.
• Use a strong, unique password for your ft9999 account and do not share it with anyone, including family members.
• Enable two-factor authentication (2FA) on your ft9999 account for an added layer of security.
• Consider installing parental control software on shared devices to restrict access to online gambling websites. Free options are available for Android devices, which are widely used across Bangladesh.
• Speak to children and young people in your household about responsible online behaviour and the legal age requirements for gambling.

3. Recognising Problem Gambling

Problem gambling is not always easy to recognise, especially in yourself. One of the most effective things ft9999 can do is help players understand the warning signs before gambling causes serious harm. The list below describes common indicators that gambling may be becoming a problem.

• Spending more money on gambling than you can afford to lose, or regularly exceeding a budget you set for yourself.
• Borrowing money, using savings, or selling assets in order to fund gambling activity.
• Feeling a strong urge or compulsion to gamble even when you intended to stop or take a break.
• Gambling to try to recover previous losses (known as "chasing losses").
• Lying to family, friends, or colleagues about the amount of time or money you spend gambling.
• Neglecting work, studies, family responsibilities, or social commitments because of gambling.
• Experiencing feelings of anxiety, irritability, or low mood when you are not gambling or when you try to cut down.
• Using gambling as a way to escape stress, problems, or negative emotions.
• Continuing to gamble despite repeated attempts to stop or reduce your activity.
• Gambling affecting your sleep patterns, appetite, or overall physical and mental health.

Recognising these signs in yourself takes courage. If several of the above descriptions feel familiar, ft9999 encourages you to use our responsible gaming tools or reach out to our support team for a confidential conversation.

3.1 Self-Assessment

The following questions are commonly used by problem gambling support organisations to help individuals reflect on their relationship with gambling. Ask yourself honestly:

4. Self-Help Tools Available on ft9999

ft9999 provides a suite of responsible gaming tools that are available to every registered player, free of charge, and can be activated at any time directly through your account settings or by contacting our support team. These tools are designed to give you practical, immediate control over your gambling activity.

To activate any of the above tools, navigate to the responsible gaming section within your ft9999 account dashboard, or contact the support team directly at [email protected]. All requests are handled promptly and with complete confidentiality.

5. Self-Exclusion & Time-Out

Self-exclusion is ft9999's most powerful responsible gaming intervention. It is intended for players who feel that they cannot control their gambling on their own and need a formal, enforceable break from the platform. Self-exclusion is not a casual pause — it is a firm commitment with real consequences, and ft9999 takes it seriously.

5.1 How Self-Exclusion Works on ft9999

When you activate self-exclusion on ft9999, the following happens immediately and automatically:

• Your account is suspended and you cannot log in for the duration of your chosen exclusion period.
• All pending bonus offers and promotional communications are cancelled. You will be removed from all ft9999 marketing lists.
• You cannot create a new account on ft9999 during your self-exclusion period. If you attempt to do so, we will close the new account and return any deposited funds.
• Any pending withdrawal requests at the time of self-exclusion will be processed to your nominated payment method (bKash, Nagad, Rocket, Upay, or card) within the standard processing timeframe.

5.2 Available Exclusion Periods

• 6 months — A firm medium-term exclusion suitable for players who want a meaningful break.
• 12 months — A full-year exclusion recommended for players with more serious concerns.
• 5 years — A long-term exclusion for players who need an extended period away from gambling.
• Permanent — An irreversible, lifelong exclusion. This cannot be reversed under any circumstances. If you choose permanent exclusion, your ft9999 account will be closed permanently.

5.3 How to Request Self-Exclusion

1. 1 Log in to your ft9999 account and navigate to the Responsible Gaming section of your account settings.
2. 2 Select Self-Exclusion from the available tools and choose your preferred exclusion period.
3. 3 Confirm your selection. You will receive a confirmation notification. The exclusion takes effect immediately upon confirmation.
4. 4 Alternatively, contact the ft9999 support team at [email protected] with the subject line "Self-Exclusion Request". Our team will action your request within 24 hours and send you confirmation.

5.4 Short-Term Time-Out

If you need a brief, structured pause rather than a formal exclusion, ft9999's cooling-off (time-out) feature is available in durations of 24 hours, 7 days, or 30 days. During a time-out period, your account is suspended in the same way as self-exclusion, but it will automatically reactivate at the end of the chosen period. This option is available directly in your account settings without needing to contact support.

6. Deposit & Spending Limits

One of the most practical and widely recommended tools for maintaining responsible gambling habits is setting a hard deposit limit on your account. ft9999 makes this straightforward, and we encourage all players — not just those experiencing difficulties — to set limits that match their personal entertainment budget.

6.1 Types of Deposit Limits

• Daily deposit limit: The maximum total amount you can deposit across all payment methods (bKash, Nagad, Rocket, Upay, Visa, Mastercard) in any single calendar day.
• Weekly deposit limit: The maximum total you can deposit in any rolling 7-day period.
• Monthly deposit limit: The maximum total you can deposit in any rolling 30-day period.

All three limit types can be set independently. For example, you might set a daily limit of ৳500, a weekly limit of ৳2,000, and a monthly limit of ৳6,000. The most restrictive applicable limit will always take precedence.

6.2 The 7-Day Rule for Increasing Limits

To protect players from making impulsive financial decisions, ft9999 enforces a mandatory 7-day cooling period before any increase to a deposit limit takes effect. This means:

• If you reduce your deposit limit, the reduction is applied immediately.
• If you request an increase to your deposit limit, the increase will not take effect for a minimum of 7 full calendar days from the time of your request.
• You may cancel an increase request during this 7-day window if you change your mind.

6.3 Loss Limits & Wagering Limits

In addition to deposit limits, ft9999 offers optional loss limits that cap the total amount you can lose within a set period, and wagering limits that restrict the total value of bets you can place. These tools work alongside deposit limits to give you multi-layered control over your spending. All limit types are configurable within your account settings or via the support team.

6.4 Responsible Budgeting Tips

• Treat your gambling budget as a fixed entertainment expense — once it is spent for the week or month, stop playing until the next period.
• Never gamble with money set aside for rent, bills, groceries, school fees, or any other essential need.
• Do not use credit facilities, including bKash credit or bank overdrafts, to fund gambling activity.
• Keep a simple record of your deposits and withdrawals so you have an honest picture of your net gambling spend over time.
• Use the play history feature within your ft9999 account to review your activity regularly.

7. Getting Help & Support Resources

If gambling has become a problem for you or someone you care about, the most important step is to reach out for help. ft9999 understands that this can feel difficult, but our support team is trained to handle these conversations with sensitivity, professionalism, and complete confidentiality. You will never be judged for asking for help.

7.1 Contacting ft9999 Support

ft9999's responsible gaming support channel is available around the clock. You can contact us at any time using the details below. All enquiries are handled confidentially and responses are provided as a priority — typically within a few hours during Bangladesh Standard Time (BST, UTC+6) business hours, and within 24 hours at other times.

7.2 What Happens When You Contact Us

1. 1 Our support team acknowledges your message and assigns it to a trained responsible gaming specialist.
2. 2 We listen to your concerns without judgement and discuss the options available to you — whether that is a cooling-off period, deposit limit, or self-exclusion.
3. 3 With your consent, we activate the appropriate protective measure on your account immediately, without waiting for you to do it yourself.
4. 4 We provide you with information about external support organisations if you would benefit from independent counselling or advice.
5. 5 We follow up within 7 days (where appropriate) to check in on your wellbeing and confirm that the measures are working as intended.

7.3 External Support Organisations

ft9999 encourages players who are struggling with problem gambling to also seek independent support from qualified organisations. Talking to an independent counsellor or helpline can provide a perspective and depth of support that goes beyond what a gaming platform can offer. While specific Bangladeshi governmental helplines for problem gambling are still developing, general mental health and crisis support services are available across Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and other major cities. ft9999 recommends speaking to a trusted doctor, mental health professional, or community support organisation if gambling is seriously affecting your life.

8. Tips for Responsible Play

Most ft9999 players enjoy gambling as a relaxed and entertaining pastime without ever experiencing problems. The following practical tips can help ensure that your experience stays positive, fun, and well within your means — whether you are placing a bet on a Bangladesh Tigers cricket match, spinning the reels on a favourite slot, or trying your luck at the live casino tables.